General Info - Terms and Conditions
The following terms and conditions apply to all transactions on teneouk.com and labellingproducts.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
1. Your Order
a) Upon completion of your order please check your receipt to ensure that all details are correct. If you need to make any changes please notify us via telephone or email immediately to avoid any delays on your order.
2. Payment
a) We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD. On the order you must provide us with your exact billing address and telephone number (the address and telephone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
b) Orders placed on teneouk.com and labellingproducts.co.uk are all subject to VAT, if you are placing an order from a none VAT paying country (e.g. Ireland) this should be made via telephone on 01472 250868, teneouk.com and labellingproducts.co.uk cannot guarantee refunds of VAT payments made incorrectly.
c) Any refunds made by teneouk.com and labellingproducts.co.uk can only be made to the card used in the original transaction.
3. Risk
a) In the event of a pricing error on the website, teneouk.com and labellingproducts.co.uk will not be bound to honour any orders made at that price.
b) We are entitled to make adjustments to the price to take into account any increase in our supplier’s prices or the imposition of any taxes or duties.
c) teneouk.com and labellingproducts.co.uk have made every effort that the accuracy of all the information contained on the website is correct, we do not accept responsibility for any loss or inconvenience sustained by you as a result of acting on the information provided.
d) If an item becomes out of stock after you have ordered it we will notify you immediately and offer you an alternative item or a refund in full.
4. Deliveries
a) We offer a NEXT WORKING DAY service to the 90% of the UK on orders placed up to 2.30pm.
b) Delivery to areas outside the UK mainland and some post codes such as Northern Ireland & Northern Scotland etc. may be unavailable for next day delivery. Please contact our customer services for details.
c) Delivery to areas outside the UK mainland and some post codes such as Northern Ireland & Northern Scotland etc. may be subject to an extra delivery charge. Please contact our customer services for details.
d) All deliveries require a signature.
e) Ownership of goods passes to the customer once delivery is made.
f) If a delivery is visibly damaged on receiving of goods you should sign for them as ‘damaged’. If unable to check the contents of a delivery you should sign for them as ‘unchecked’.
g) You should report any damages or shortages within 24 hours (working days) to teneouk.com or labellingproducts.co.uk. teneouk.com and labellingproducts.co.uk may be unable to act on reports received after this period.
h) teneouk.com and labellingproducts.co.uk will deliver items via a 3rd party courier of teneouk.com and labellingproducts.co.uk choice.
i) teneouk.com and labellingproducts.co.uk will deliver to your specified delivery address, teneouk.com and labellingproducts.co.uk will not take responsibility for any mistakes made by you concerning these details. Any charges incurred by teneouk.com and labellingproducts.co.uk for incorrectly sending out items based on information provided by you will be charged to you.
j) If a delivery when attempted is unable to be made by the 3rd party courier a calling card will be left with details of how to claim your parcel. Failure to complete a delivery by you will result in you covering any charges that have been incurred by teneouk.com and labellingproducts.co.uk. If the customer requires the re-delivery of goods a cost delivery charge will be applied.
k) International deliveries are available via courier to worldwide destinations. For details please contact our customer service department.
5. Incorrect Goods Ordered
a) If you have ordered goods incorrectly then you should contact the customer service team and on return of purchases in pristine condition and in original packaging we will send out the correct goods at a cost delivery charge to you.
b) You will be wholly responsible for the cost of return delivery and safe return of the goods.
c) Any immediate replacement required by you will need to be covered by a new order been placed and paid for in full by you.
d) Any refunds required can only be made by teneouk.com and labellingproducts.co.uk once all goods have been returned.
e) Goods received back incomplete or in a damaged or used condition will be returned to the customer and no refund will be issued.
f) All returns must be agreed by teneouk.com and labellingproducts.co.uk before goods are received or claims will be rejected.
6. Cancellations/Returns
a) If you wish to cancel your order please contact our customer service team within 5 days of the order date. If your goods have already been shipped prior to cancelation been agreed then it is your responsibility to return them unopened to teneouk.com or labellingproducts.co.uk within 5 working days of agreed cancelation date.
b) Cancelation of orders outside the 5 Day period will result in charges of 15% of the original cost plus delivery charges that have been incurred by teneouk.com and labellingproducts.co.uk.
c) If you are looking to return a product purchased please also contact our customer service team. All returns must be agreed by teneouk.com and labellingproducts.co.uk before goods are received or claims will be rejected. Returns may be subject to charges of 15% of the original cost plus delivery charges that have been incurred by teneouk.com and labellingproducts.co.uk.
d) It is your responsibility to return purchases in pristine condition in its original box. You will be wholly responsible for the cost of return delivery and safe return of the goods.
e) Goods received back incomplete or in a damaged or used condition will be returned to you and you will not be refunded.
f) When ordering Pre-Printed labels to your design you are required to provide a signature of a specification document to say you agree with the design that is going to be produced. Providing the label once made agrees with this specification no refunds can be made.
g) Any refunds required can only be made by Teneouk.com and labellingproducts.co.uk once all goods have been returned.
7. Guarantee
a) All items sold on teneouk.com and labellingproducts.co.uk are covered for manufacturing defaults on a 1 year guarantee from day of purchase.
b) This guarantee will be invalided if a fault occurs with a product through repair via a source not connected with teneouk.com and labellingproducts.co.uk or if damage is ‘accidently’ caused.
c) Any goods wanting repair under guarantee will be required to be sent to teneouk.com and labellingproducts.co.uk at your own risk and cost.
d) All repairs under guarantee will be completed and returned to the customer by teneouk.com and labellingproducts.co.uk within 5 working days from the date the goods are received back. If a repair will require a longer period you will be notified at the earliest opportunity.
e) All returns must be agreed by teneouk.com and labellingproducts.co.uk before goods are received or claims will be rejected.
8/ Complaints
a) Should you wish to make any comments/complaints please put in writing and send to the email address below. You will receive a response within 3 working days
info@teneouk.com
Customer Service – 01472 250868
Teneo (UK) Limited
Jasmin House,
Ayscough Street,
Grimsby
North East Lincolnshire
DN31 1TG